Why are ClassPass users coming to my studio more than the assigned number of times within a calendar month?
ClassPass users are now on our credit booking system. With credits, ClassPass users have the potential to visit your studio or gym more than the assigned number of times if they spend more credits for additional classes at your studio or gym. In this case, the additional classes fall are considered premium reservations.
Read more about credits here.
Read more about premium reservations here.
You can see how many times a user has visited your studio in their current cycle and overall in your class rosters.