Why are there more ClassPass users booked in a class than I allow?
If you see something like this happen, where say 10 ClassPass users are booked for a class you only allotted 7 ClassPass spots for, please contact your Account Manager immediately.
While we make every effort to ensure your allotment rules stay in place, occasionally there are bugs in the system! Your Account Manager can go into your account and put your allotment rules back in place, and reach out to any additional ClassPass clients that may have booked your class. He or she can explain that the class is fully booked and cancel those clients out of the class.