Why can't a user reserve a spot on ClassPass when I still have spots open?

If a user contacts you because they are unable to reserve a spot in one of your open classes, keep in mind this may be because the spaces you've allotted for ClassPass are all taken. 

No sweat, though! To open up more spaces in that class to ClassPass, you can easily do so with the spot management tool in your Partner Dashboard

If, however, there are ClassPass spots open in the class, please contact your Account Manager. They will assist you in getting to the bottom of the issue!