Will I be paid for a spot if a user late cancels or misses my class?
Yes, you are paid for late cancellations and when a user misses class at your standard ClassPass rate. Note that, if a user late cancels, ClassPass will immediately re-merchandise that spot in order to fill it with another user. In the event the spot is filled by someone else, we will compensate you once for that spot. If the spot remains unfilled, we will still compensate you for that spot. We will always pay for the spot when a user misses class.
Want to know more about your reservations and revenue? Visit the Rosters and Reservation reports in your Partner Dashboard to view your total revenue as well as all active reservations, missed reservations and late cancellations (whether they are subsequently re-booked or not).
Learn more about how these reservations will be shown within our system here.