Can I contact a user about their review?

Yes -- you’re welcome to respond to ClassPass reviews via your  Partner Dashboard. We put together a few helpful tips on how to respond to reviews on ClassPass here.

Please note: ClassPass user reviews are anonymous in order to best facilitate honest feedback. Contacting users directly regarding their reviews on ClassPass, or for any other reason beyond the realm of class logistics or marketing purposes, violates our Partner Terms and Conditions.

If you have questions about appropriate modes of contact, or would like more information regarding a ClassPass review, contact our Partner Success team at